Refund and Return Policy

We want you to feel confident shopping with El Papayita se la Rifa. You may request a return within 30 days after your order is delivered.

Return eligibility

To qualify, an item must be unused, unworn, and in the same condition in which it was received, with its original packaging and accessories. Proof of purchase is required.

Before returning anything, email papayitatechnall@gmail.com with your order number and the reason for the request. Do not return an item to the sender or supplier without our written instructions because supplier return addresses vary.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within the 30-day return period. We may request photographs or video so we can resolve the issue with the appropriate supplier. When we approve a return caused by damage, defect, or our error, we will cover the authorized return-shipping cost.

Change-of-mind returns

For an approved return that is not caused by damage, defect, or our error, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless required by applicable law.

Non-returnable items

Opened personal-care or hygiene products, personalized products, perishable goods, hazardous materials, downloadable products, and gift cards cannot be returned unless they arrived damaged, defective, or incorrect. Contact us if you are unsure whether your item qualifies.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipment.

Contact

Questions about returns or refunds can be sent to papayitatechnall@gmail.com.