Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at papayitatechnall@gmail.com. Please include your order number and the reason for your return.

Do not send an item back before contacting us. Because our products may be fulfilled from different warehouses and suppliers, the correct return address can vary by order. If your return is approved, we will provide the appropriate return address and return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping Costs
For returns that are not due to damage, defect, or an incorrect item, the customer is responsible for return shipping costs unless otherwise stated. For verified damaged, defective, or incorrect items, we will provide an appropriate resolution at no additional cost to the customer.

You can contact us with any return questions at papayitatechnall@gmail.com.

Damages, defective items, and incorrect orders

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at papayitatechnall@gmail.com with your order number and photos of the item and packaging when possible.

We will review the issue and provide instructions for a replacement, refund, or other appropriate resolution.

Exceptions / non-returnable items

Certain types of products may not be eligible for return, including perishable goods, personalized or custom-made products, opened or used personal-care or beauty products, hazardous materials, flammable liquids, gases, and other products that cannot safely or hygienically be resold.

Please contact us before purchasing if you have questions about whether a specific product can be returned.

Gift cards are non-returnable.

Exchanges

If you would like a different item, size, color, or variation, contact us first. When applicable, the easiest option may be to return the original item and place a new order after the return has been approved.

Cancellations

Cancellation requests may be submitted within 1 hour of placing an order. After the 1-hour cancellation window has passed, we cannot guarantee that an order can be canceled because it may already have entered processing or fulfillment.

If you need to cancel an order, contact us as soon as possible at papayitatechnall@gmail.com and include your order number. If the order has already been processed or shipped, it may need to be handled according to our Return and Refund Policy.

European Union 14-day cooling-off period

If an order is shipped to a customer in the European Union and applicable law provides a statutory cancellation or withdrawal right, those rights will apply in addition to this policy.

Refunds

We will notify you after your return has been received and reviewed and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at papayitatechnall@gmail.com.